DiSC� Customer Service Action Planner
PROFILE YOUR CUSTOMERS AND CLIENTS The DiSC® Customer Service Action Planner is used to identify a customer's DiSC Behavioral Style and adapt appropriate responses to meet their customer service needs. Use the resulting DiSC Customer Service Action Planner report to increase customer satisfaction adapting to their approach to communication and problem satisfaction. Match your behavior to the customer. Sales & Service Personnel can: 1. increase customer satisfaction 2. successfully address customer concerns 3. manage service objections 4. gain and increase customer loyalty Identify the Style and then Plan the Action You use DiSC Customer Service Action Planners to identify another person's DiSC Style and then formulate strategies to better communicate with them in various business or personal situations. |