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Personal Listening Profile®

Personal Listening Profile®

Good communication is one of the most valued skills in the workplace. And effective listening is crucial to communicating productively inside the organization and meeting the competitive challenges outside the organization. The Personal Listening Profile® helps people become active, purposeful listeners in a wide variety of situations for more productive communication.

Overcoming Communication Barriers

Organizations have always known that success depends on people communicating effectively, contributing not only to the bottom line but to a positive performance environment. Successful organizations also know that good communication is not just about speaking well. It's about the quality of the connection between the senders and the receivers of the message.

The strongest influence on the quality and outcome of all communications is the ability to listen effectively. Only by listening effectively can you respond appropriately. The Personal Listening Profile® helps individuals understand how to listen more effectively in a variety of situations. It is useful in many applications, including customer service, presentation skills, conflict resolution, and team building.

Learn to Listen and Respond with Purpose

Listening is more than hearing. Listening is the ability to receive, attend to, interpret, and respond to verbal messages and other cues, like body language, in ways that are appropriate to the purpose. If the message is entertaining, our purpose is to enjoy, so we listen and respond in a relaxed manner. If the message is intended to persuade us, our purpose is judgment, so we listen and respond critically.

It is estimated that people screen out or misunderstand the intended meaning or purpose of a message in over 70 percent of communications, making listening the biggest contributing factor to miscommunication.

Discover the Impact of Different Listening Approaches

Behavioral research shows that people approach listening with different purposes and with different motivations related to that purpose. The Personal Listening Profile helps people discover their preferred or most natural approach to listening as they gain insight into the different listening approaches of others. The Personal Listening Profile identifies five listening approaches:

  • Appreciative
  • Empathic
  • Comprehensive
  • Discerning
  • Evaluative
Adopt an Appropriate Listening Approach

The Personal Listening Profile also helps people see that their preferred listening approach may not be appropriate to every situation. They learn when and how to adopt another listening approach for more successful communication. It outlines three primary factors to consider in choosing the listening approach appropriate to the situation: Purpose, Motivation, and Behavioral Indicators.

Enhance Individual and Team Performance

Organizations use the Personal Listening Profile to:

  • Enhance communication
  • Reduce conflict
  • Strengthen customer relationships
  • Develop leaders
  • Improve management effectiveness
  • Boost productivity

The narrative report, which is only available in the online version, provides each respondent with a greater "ah ha" experience through a personalized explanation of their listening tendencies.

The Online version of the Personal Listening Profile includes a Communication Gap Analysis, an at-a-glance look at how the respondent's strengths and weaknesses relate to the intended message of the speaker. Another great feature of the online version is enhanced action planning, which encourages people to reflect on how their listening style interacts with that of others and helps them develop strategies for reducing miscommunication with these specific people.

Personal Listening Profile (Online) $31.00
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Personal Listening Profile (Paper) $20.50
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Personal Listening Profile Facilitator's Report (Online) $46.50
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Personal Listening Profile Facilitator's Kit $600.00
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